Legal & policies

Business information

Re-flection Wellness is operated as a sole trade by Gem Newman, at Health and Wellness Centres, 99 Pinewood Ave, Crowthorne RG45 6RQ. Email contact@re-flection.com or call 07704 843879.

Re-flection Wellness previously traded as a company registered in England and Wales (Re-flection Wellness Limited, registered number 12072292). It is now operated as a sole trade.

Terms and conditions

In these terms, “we”, “us” and “our” mean Re-flection Wellness. By booking a class, treatment, course, workshop or studio hire with us, or by visiting our studio, you agree to these terms. We may update them from time to time; the latest version is always on this page.

• We may refuse service to anyone, for any reason, at any time.
• Prices for our services may change without notice. We may change or stop any service at any time.
• Classes, memberships and class passes are booked through Gymcatch, and treatments through Timely. Their own terms and privacy policies also apply when you use them.
• These terms are governed by the laws of England and Wales. Nothing in them affects your statutory rights as a consumer.

Bookings, health and safety

Classes, courses, workshops, retreats and studio hire

You can book within these windows:

• Classes: up to 8 days ahead, until 10 minutes before the start.
• Workshops and courses: up to 30 days ahead, until 1 day before the start.
• Retreats: up to 30 days ahead, until 1 day before the start.
• Personal training and private yoga: up to 8 days ahead, until 1 day before the start.
• Studio hire: up to 30 days ahead, until 1 day before the start.

When you take part, you agree to:

• only use equipment you know how to use safely, and follow any rules, instructions and warning notices;
• exercise within your own capabilities and take care of your own safety;
• tell us about any pre-existing medical conditions that could affect your ability to exercise safely, and consult your GP before taking classes;
• tell us straight away if you feel unwell;
• tell us if you have had any aesthetic treatments in the two months before a class, course, workshop or retreat, and complete your health declaration as fully as possible.

Retreats and courses need a non-refundable deposit of 50% of the cost. Student discounts need a valid university ID; without one, your membership will move to the standard equivalent price and be billed accordingly.

Treatments

• Treatments can be booked up to 6 months ahead, until 10 minutes before the start, and are paid in full when you book.
• You should consult your GP before any treatment if you have health concerns.
• You’ll need to fill in a consultation form before your treatment and at least once every 6 months, and tell us about any changes in your health since your consultation.
• Looking after yourself after a treatment helps it work. We can’t guarantee the outcome or how long the results of aesthetic treatments will last.

Cancellations and refunds

Classes, courses, workshops, retreats and studio hire

• Classes, personal training, private yoga and studio hire: please cancel at least 1 day before the start.
• Workshops, courses and retreats: please cancel at least 7 days before the start.
• If you miss a class or cancel late, a no-show fee may apply. We’ll waive it if you can give us a reasonable explanation. If it happens more than three times, we may suspend your membership without a refund.

Treatments

• Please cancel treatments at least 1 day before your appointment. Cancellations within 1 day can’t be refunded.

You can end your agreement with us at any time by letting us know. Any amounts owed up to that date remain payable. If you break these terms, we may end the agreement and refuse further bookings.

Privacy policy

This policy explains how Re-flection Wellness uses your personal information. Gem Newman (trading as Re-flection Wellness) is the data controller.

This website

This website does not use cookies, analytics or advertising trackers. Our web host keeps standard server logs (such as IP address, browser type and the pages requested) for security and to keep the site running.

Bookings and enquiries

When you book or contact us, we use your name, contact details, booking history and any health or consultation information you give us to provide your classes and treatments safely, manage your bookings and payments, and reply to you. Bookings are handled by Gymcatch (classes and memberships) and Timely (treatments), which process your information on our behalf under their own privacy policies. The Gymcatch booking timetable on our Book a class page is provided by Gymcatch and may use its own cookies.

We only send you news and offers if you’ve asked us to, and you can unsubscribe at any time. We may also share information where the law requires it.

Members, visitors, instructors and therapists should respect the privacy of other members. No photographs of children (under 18) may be taken without signed consent from a parent or legal guardian.

Your rights

Under UK data protection law you can ask to see the personal information we hold about you, and ask us to correct or delete it. We keep your information only as long as we need it for the purposes above or to meet legal requirements. To make a request or a complaint, email contact@re-flection.com or write to us at the studio address above. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Using this website

• We try to keep this website accurate and up to date, but it is for general information only. Timetables, prices and availability on our booking pages take priority.
• This website links to other websites, such as our booking providers and social media. We are not responsible for their content or policies.
• The content, logo and images on this website belong to Re-flection Wellness or are used with permission. Please don’t copy them without our written permission.

Questions about these terms? Email contact@re-flection.com.

Last updated: October 2026.